AI outage triage
When a monitor with Investigate outages (AI) enabled goes down, Uptime Cloud runs a short background investigation and attaches a likely root cause to the incident. This never delays the initial “down” alert — the investigation runs after it and delivers its findings as a follow-up a few seconds later.
What it does
Section titled “What it does”In parallel, it re-probes the failing URL (status, headers, body), does a DNS lookup, checks whether the underlying host provider (Cloudflare, Vercel, Netlify, GitHub, Fastly, Heroku) is reporting an incident, and looks at certificate/domain expiry. Then it combines two things:
- Deterministic facts decide the category and headline with high confidence when the evidence is unambiguous — e.g. the domain has expired, the TLS certificate is invalid/expired, DNS doesn’t resolve (NXDOMAIN), the host provider has a major incident, the CDN can’t reach the origin (edge 5xx), or the page shows a database-connection error.
- AI (Cloudflare Workers AI, a Llama model) turns those facts into a plain-English explanation and a concrete next step for you.
Facts always win; the AI narrates on top and never overrides the evidence. If AI is momentarily unavailable, you still get the deterministic result.
Where you see it
Section titled “Where you see it”The incident on the monitor detail page shows a “Likely cause” callout — a one-line summary, a short explanation, a suggested next step, and the supporting evidence (DNS result, detected host, re-check status, etc.). You also receive it as a follow-up push notification and webhook titled “TRIAGE REPORT” (see push notifications and webhooks).